Terms of Service

Last updated: 2 October 2026

These terms apply to The Creator Collab: the waitlist on this site, and the app at app.thecreatorcollab.com where creators manage brand outreach, publish a media kit and message brands. By joining the waitlist, creating an account or buying scan credits, you agree to them.

1. Who we are

The Creator Collab is operated by Spijker Dienstverlening, registered with the Dutch Chamber of Commerce (KVK) under number 96035250, at Sibeliusstraat 12, Leiden, the Netherlands. Contact: hello@thecreatorcollab.com.

2. Business use only

The Creator Collab is offered exclusively to businesses: professional content creators and companies acting in the course of their trade or profession. It is not offered to consumers, and consumer rights such as the statutory right of withdrawal do not apply. You confirm on sign-up that you use the service for business purposes. We may ask for your business registration and may close an account that does not meet this condition.

You must be at least 18 years old.

3. Access is by invitation

The Creator Collab is an invite-only pilot. Joining the waitlist does not guarantee access; invites are sent at our discretion, and we may close or reset the waitlist. Your account is personal — do not share your login. You are responsible for what happens under your account.

4. Your first trip is free

Using The Creator Collab is free: your media kit, trips, pipeline, deals and pitches cost nothing. The only paid feature is the brand scan, because every scan calls paid third-party services. Your first trip includes a fixed number of free scans (currently five, shown in the app) — no payment details needed. The free scans belong to the trip you run your first scan on and do not transfer to another trip.

5. Scan credits, VAT and payment

• After your free scans, each scan uses one scan credit. Credits are sold in packs; the current packs and prices are shown in the app before you buy. Prices are excluding VAT; VAT is added at the applicable rate (21% for customers in the Netherlands) and the exact total is shown before you confirm.
• Credits are a prepayment for scans. They do not expire, are personal to your account and cannot be transferred or exchanged for money. A scan that fails on our side does not use a credit.
• Payment is processed by Stripe. We never see or store your full card details. You receive an invoice for every payment.
• Because a pack is a digital service that you start using immediately, you agree that your right of withdrawal ends once you use the first credit from it. Unused packs can be refunded on request within 14 days of purchase.
• Prices may change. A change never affects credits you already bought. We give at least 30 days' notice by email before a price change.
• Accounts that were on a monthly subscription during the pilot keep that subscription under the terms they signed up with, until they cancel it from the billing portal in the app.

6. Stopping

There is nothing to cancel: without a subscription, you simply stop buying credits. You can delete your account entirely from the app; unused credits lapse when you do. What happens to your data is described in our privacy policy.

7. If a payment fails

A credit pack is only added to your account once Stripe confirms the payment. If a payment fails, nothing is charged and nothing is added — you can simply try again. For the remaining pilot subscriptions: if a renewal fails, access pauses until the payment succeeds, and Stripe's retry schedule runs its course.

8. Fair use

Some features cost us money on every use — in particular the brand scan and the AI-assisted drafting, which call paid third-party services. Those features therefore have a daily limit per account. The current limits are shown in the app. We may adjust limits to keep the service workable; if we lower them materially, we tell you first.

You may not resell or share access, use the service to build a competing product, scrape or bulk-export other people's data from it, or attempt to bypass usage limits or security measures.

9. What you are responsible for

The Creator Collab helps you find brands and draft outreach, but you decide what you send and to whom. You are responsible for complying with the law that applies to your own communication, including the GDPR and the rules on unsolicited commercial email, and for the accuracy of the figures you publish on your media kit. You are also responsible for disclosing advertising where required, for example under the Dutch Advertising Code for Social Media & Influencer Marketing.

Brand contact details shown in the app come from public sources and third-party services. We do not guarantee they are accurate, current or suitable for outreach — check before you use them.

10. AI-generated content

Parts of the app use AI to research brands and draft messages. The AI model is provided by Anthropic; our privacy policy describes what it receives, and Instagram and Facebook data are never part of it. AI output can be wrong, outdated or made up. Everything is a draft: read it before you send it, and check any claim it makes. You remain the author of what you send.

11. Connected platforms

You can optionally connect a social account so your media kit fills itself. We support YouTube (through Google sign-in), Instagram professional accounts (through Instagram Login) and Facebook Pages you manage (through Facebook Login for Business). While a platform is still reviewing our app, its connection is open to a limited number of accounts. Connecting is never required — every figure can also be entered by hand.

Every connection is read-only. We retrieve your own profile, posts and statistics and nothing else: we cannot post, comment, message, advertise or change anything on your account, and we never receive your password. You can disconnect at any time in the app, and you can revoke our access from the platform itself. Disconnecting Instagram, or removing our app in Instagram, also deletes your Instagram figures and imported Instagram posts, including on your published media kit, and the same goes for a Facebook Page and its figures; our privacy policy lists exactly what each route deletes.

A connection is also governed by the terms of the platform you connect, alongside these terms and our privacy policy:

• YouTube — the feature uses YouTube API Services; the YouTube Terms of Service and the Google Privacy Policy apply.
• Instagram — the Instagram Terms of Use and Meta's Privacy Policy apply.
• Facebook — the Facebook Terms of Service and Meta's Privacy Policy apply.

Keeping your account with each platform in good standing is up to you. If a platform suspends your account or withdraws our access, the connection stops working. Platforms also control their own APIs: if one changes, restricts or withdraws its API, or changes the data it makes available, the feature may change, deliver less, or stop entirely. That is outside our control and is not a defect in the service. Where such a change materially affects what you can do in the app, we tell you.

12. Your content

Everything you put into The Creator Collab stays yours. You give us only the permission we need to run the service: to store your content, and to show your media kit to anyone who opens its link once you publish it. A published media kit is public: search engines can index it and others can copy it, as our privacy policy explains. We do not use your content to train AI models and we do not sell it. You are responsible for having the rights to what you upload.

13. Availability during the pilot

The Creator Collab is a pilot in active development. We do not promise a specific uptime, and features may change, be added or be removed. We aim to keep the service available and to warn you before a disruptive change, but there is no service level agreement at this stage.

14. Liability

We provide the service with care, but not as a guarantee of commercial results: we do not promise deals, replies or revenue.

Our total liability towards you in any twelve-month period is limited to the amount you paid us in that period. We are not liable for indirect or consequential loss, including lost profit, lost deals, lost data or reputational damage. These limits do not apply in case of intent or deliberate recklessness on our part, or where the law does not allow them to be limited.

15. Suspension and termination by us

We may suspend or close an account that breaches these terms, that uses the service unlawfully, or that puts the service or other users at risk. Where the situation allows it, we warn you first and give you the chance to put it right. If we close your account without a breach on your side, we refund your unused scan credits and, for a remaining pilot subscription, the unused part of the month you already paid.

16. Changes to these terms

We may change these terms. We announce material changes by email at least 30 days before they take effect. If you do not agree, you can stop using the service and delete your account before that date; continuing to use the service after the date means you accept the new terms. The date at the top shows the current version.

17. Governing law and disputes

Dutch law applies. Disputes are submitted to the competent court in The Hague, the Netherlands, unless mandatory law designates another court. Tell us about a problem first at hello@thecreatorcollab.com — most things are solved faster that way.

18. Contact

hello@thecreatorcollab.com
Spijker Dienstverlening · Sibeliusstraat 12, Leiden, the Netherlands · KVK 96035250